| GENERAL
QUESTIONS |
|
1. |
What is a DVD Greeting Card? |
|
2. |
I'm nervous about sending my photos and video tapes. Do you take
care of them? |
| THE CARD |
|
3. |
What is the card like? |
|
4. |
What kind
of paper is the card printed on? |
|
5. |
What about envelopes? |
| THE MOVIE ON
miniDVD |
|
6. |
What is a miniDVD? |
|
7. |
What does the
miniDVD look like? |
|
8. |
What is the movie like? |
|
9. |
Will the miniDVD play in my DVD player and computer? |
|
10. |
What kind of music will you use? |
|
11. |
How many
pictures can I use in my movie? |
|
12. |
What formats do you accept for my digital pictures? |
|
13. |
Do you accept
printed photos? |
|
14. |
How
can I incorporate video footage into my movie? |
| THE PROCESS |
| 15.
|
Could you describe the process from start to finish? |
|
16.
|
How do I place an order? |
|
17.
|
What do I need to send
to you? |
|
18.
|
How do I organize my materials and send them to you? |
|
19.
|
Will I get to see a proof of the card and preview the movie? |
|
20.
|
What is the
turnaround time? |
| PRICING |
|
21. |
What are the package
options? |
|
22. |
What are the optional features? |
|
23. |
Do
you have a suggestion for someone on a budget? |
|
24. |
Do you offer
discounts and specials? |
|
PAYMENT |
|
25. |
What forms of
payment do you accept? |
|
26. |
Why do I
pay in full when I place my order? |
|
27. |
What is your return
policy? |
|
| |
|
|
GENERAL QUESTIONS |
|
1. |
What is a DVD Greeting Card?
It is your traditional greeting
card with a miniDVD attached in a vinyl sleeve. The miniDVD has
a professionally edited "Hollywood-style" movie produced from
your photos and video footage. The movie has background music,
classy transitions, professional edits, animation, and other
creative touches.
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|
2. |
I'm
nervous about sending my photos and video tapes. Do you take
care of them?
Good question! We are meticulous
about the care we take when handling your memories! We have been
doing this since 2004 and have NEVER had a problem. When you
send your materials, make sure you package them well with lots
of padding and use a mail service so you can track your package.
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|
|
|
|
THE CARD |
|
3. |
What
is the card like?
It is 5.5 x 4.25 card. The front
of the card will have a color design and a photograph from your
materials. There will be a short greeting on the front or inside
top of the card. Also on the inside top is a longer greeting
that you specify. The bottom inside of the card will have a
vinyl sleeve with your miniDVD attached. This sleeve will help
protect the miniDVD when the card is mailed.
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|
|
4. |
What
kind of paper is the card printed on?
We print the cards on 80lb. glossy
card paper. The inside is a matte finish. Matte paper is also
available.
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|
5. |
What
about envelopes?
Envelopes are included in the
price. You can choose envelope printing and we'll print your
return address, or we can print the return and recipients'
addresses. For more information, see the
optional
features page. We'll save you valuable time!
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|
|
|
THE MOVIE ON miniDVD |
|
6. |
What is
a miniDVD?
A miniDVD is a smaller version of
a regular DVD. Your miniDVD will play in your regular DVD player
as well as your computer. We have done our research and we use
the highest quality DVD-R media on the market. This is an area
where you have to be careful, because a lot of DVD media is made
cheaply and will degrade over time. This does increase our cost,
but we will never sacrifice quality for a cheaper product!
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|
7. |
What does the miniDVD look like?
We print a custom design that
matches your card, and we print directly onto your miniDVD (we
never use sticky labels which will ruin your DVD)! It measures
80mm and is very cute!
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|
8. |
What is the movie like?
You will love it! Your movie will
be similar in quality to the sample movies on this site, but it
is customized just for you and your family. It will be between
3-4 minutes, which is the perfect length for all your friends
and family. We are video editors first! The movie is not an
after-thought, but the focus of our business. We want to make
your memories timeless, something you will treasure for years to
come.
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|
9. |
Will the miniDVD play in my DVD player and computer?
Yep! If you look in your DVD
player or computer, you'll see a spot in the tray for the
miniDVD. Some of the older DVD players do not play DVD-R media,
so if you want to check your DVD player for compatibility, you
can do so
here.
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|
10. |
What kind of music will you use?
We have a library of high-quality
music that works well. We can also use any music you provide or
you can let us know what song to use and we'll buy it on your
behalf.
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|
11. |
How
many pictures can I use in my movie?
Between 20-40 pictures.
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|
12. |
What formats do you accept for my digital pictures?
We accept almost all digital
formats. The resolution should be no less than 200x300.
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|
13. |
Do you accept printed photos?
We'll scan your photos for you, do
minor edits (scratch removal, red-eye removal, and cropping) for
$1.00 per photo. You will also receive a CD with the digital
copies.
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|
14. |
How can I incorporate video footage into my movie?
We will incorporate up to five
video clips at no additional cost provided you give us the start
and end time of each clip. We may still edit the clips you
provide to tell your story.
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|
|
THE PROCESS |
|
15.
|
Could you describe the process from start to finish?
1. You fill out the order form
online and make payment. After you make payment you will be able
to upload your photos.
2. We send you confirmation that we received your order and give
you instructions on where to send your materials. If you want
advance envelope shipping, we send you your envelopes.
3. You send us your materials if necessary (pictures on a CD or
DVD, a music CD, your video tapes, etc.)
4. We work on your movie and design your card.
5. When we finish, you will view your movie and card online to
give approval.
6. We finalize your movie and print your cards.
7. We mail everything to you and e-mail you the e-Greeting Card.
8. You get the cards and miniDVDs, watch your movie and are very
happy!
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|
16.
|
How do I place an order?
You can begin the ordering process
by filling out the
order form.
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|
17.
|
What do I need
to send to you?
Most likely, you will send us your
pictures on a CD, a music CD, your video tapes, & the
clip log
to go along with your tapes.
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|
18.
|
How do I organize my materials and send them to you?
Your photos should be in the order
in which you want them to appear! There are two ways of doing
this with your digital files. The first way is to rename all
your photos so they are in alpha-numeric order. For example:
100.jpg
101.jpg
102.jpg
The other option is leave the file names as they are and send
along a piece of paper that lists the order you prefer.
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|
19.
|
Will I get to see a proof of the card and preview the
movie?
Of course! We'll send you an email
with a link to a private webpage where you can preview your
movie and view your card.
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|
20.
|
What is the turnaround time?
Turnaround is quick! After we
receive your materials, you will have a movie and card to
preview online in a few days. From the time you approve of your
movie, everything will ship within 24-48 hours. That's a
four-seven day turnaround for video editing, card design, and
printing! That's unheard of in the video editing & custom card
design business!
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|
|
PRICING |
|
21. |
What are the package options?
There are three different
packages:
DVD Greeting Cards--you get DVD Greeting cards
which are cards with miniDVD's attached.
i-Link Greeting Cards--you get cards and one
keepsake DVD Greeting Card. The cards will list the website
where your recipients can logon and view your movie.
e-Greeting Cards--you get a keepsake DVD
Greeting Card and an email that contains a greeting card with
the website where your recipients can click to view your movie.
You can compare the package options
here.
You can see the
pricing
page for more information.
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|
|
22. |
What are the optional features?
From envelope printing to custom
animation. See this
page
for more information.
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|
|
23. |
Do you have a suggestion for someone on a budget?
Of course! You can still get the
best part of our services: the movie! We will produce your movie
for $150. We'll also send you an e-Greeting Card by e-mail and
you can send that to your friends and family so they can see
your movie. You'll get a keepsake DVD Greeting Card too. This
package is a great way to preserve your memories and stay within
your budget.
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|
|
24. |
Do you
offer discounts and specials?
Yes! And they change frequently so
keep checking! You can also sign up for our e-letter and get the
heads-up on new specials. Sign up
now.
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|
PAYMENT |
|
25. |
What forms of
payment do you accept?
We accept Visa, Mastercard,
Discover, American Express, and debit cards through PayPal, or
you can pay by personal check or money order.
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|
|
26. |
Why do I
pay in full when I place my order?
Because we offer such a quick
turnaround, we require full payment at the time of your order.
We do offer refunds if work has not yet begun on your project.
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|
27. |
What is your return policy?
Since you are able to preview and
approve of your movie online we make sure you're satisfied
before we print anything. Therefore, we do not accept returns.
We encourage you to
order a
sample card so you can see and feel what your card will be
like.
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